Operations Executive

[Location: Aranda Country Club]

Job Description

The Executive shall report directly to the Operations Manager / General Manager on a daily basis. 

The role encompasses four key areas of responsibility:

• Operations & Facility Management
• Duty Management & Guest Relations
• Procurement & Vendor Management
• Supervision & Administration

A. Operations & Facility Management

• Oversee and manage the day-to-day operations and Club facilities to ensure smooth service delivery and adherence to expected standards.
• Perform simple general maintenance and minor repair works required to maintain facilities in safe and good working condition.
• Supervise, guide, and coordinate in-house technicians to ensure timely maintenance of premises and equipment.

B. Duty Management & Guest Relations

• Double up as Duty Manager and work on rotating shifts including weekends and Public Holidays.
• Monitor and maintain orderly behaviour of members and guests, addressing any feedback or complaints promptly in person, over the phone or via email.
• Prepare and submit a written Duty Manager report at the end of each shift.

C. Procurement & Vendor Management

• Source and obtain competitive quotations from suppliers and contractors, seek necessary approval and prepare purchase requisitions.
• Ensure all agreements and contracts are in force and renewed at least three months prior to expiry.
• Work closely with Orchid Country Club and/or NTUC Club to aggregate procurement of goods and services where applicable.
• Conduct comparative sourcing of quotations for all procurement processes.
• Assist in the preparation of approval papers for procurement of goods and services.

D. Supervision & Administration

• Assist in the supervision of tenancy matters and managing tenants to ensure compliance with Club policies and lease terms.
• Perform any other ad-hoc duties as assigned by the management from time to time. 

For interested applicants, kindly email your Resume/CV to career@orchidclub.com.